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Documents
Public and internal documents can be uploaded, categorised and published from the same place.
Dalby Rode Waterworks · Digital solution
How do you create reassurance with information that is always easy to find?
For Dalby Rode Waterworks, the task was not simply to create a new website. The goal was to give consumers fast access to important information while making it easy for the board to keep the site updated.
The challenge
Important information must be easy to find – especially when time matters.
A waterworks must be able to communicate quickly and clearly about operational disruptions, water tests, documents and contact information.
At the same time, administration is handled by a board whose work sits alongside jobs and family life. The solution therefore had to be maintainable without technical experience or external help for every change.
The insight
The challenge was not to add more functions.
It was to make the most important functions simpler. Consumers needed to find the right information quickly, while the board needed to update it in minutes.
When information matters, the system must not get in the way.
The consumer experience
A clear first overview.
The public website gathers the most important entry points on the front page. Current operational status is prominent, while water tests, documents, SMS information, news and contact details are easy to find.
- Current operational status
- Water tests and documentation
- Document archive
- SMS information
- News and contact
The board’s workplace
Administration built for everyday work.
Behind the website is a simple administration system. The board can update operational status, publish news, upload documents and maintain content without needing to understand the underlying technology.
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News
New messages can be created, scheduled, edited and hidden without technical help.
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Operational status
A current status message can be changed with a few fields and quickly returned to normal operation.
The result
One solution for two different needs.
Consumers now have a calm and clear entry point to important information. The board has a tool that allows them to keep the website up to date themselves – quickly and without unnecessary steps.
- 1,400
- shareholders with access to information
- 24/7
- access to status and documents
- 1
- shared place for administration
What we learned
A good solution should not need to be explained every time it is used.
The project confirmed that simplicity is not about removing possibilities. It is about making the right action clear, so people can complete their task without first having to understand the system.
Facing a similar challenge?
Important information deserves a solution that is easy to work with.
We do not need to know the finished solution in advance. We begin by understanding who will use it – and what should become easier.
Let us have a conversation